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FAQ

How can I contact Sugar Popped?
We have multiple ways you can contact us. Please give us a call at 1-888-580-9136 for questions about future or existing orders. You can also reach us by email at info@sugarpopped.com. If you are ever visiting one of our social media channels you can also send a direct message and a team member will respond promptly. 
Does Sugar Popped provide international shipping?
Yes, we provided international shipping for a flat rate of $20. 
When will my order ship?
Orders with Ground Shipping typically take between 1to 3 business days to be processed and shipped. Expedited orders placed before 11:00 a.m. PST (2:00 p.m. EST) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
How long will it take my order to arrive?
Orders are typically shipped within 2 to 3 business days, and standard Ground Shipping orders arrive in 2 to 3 business days once order is shipped. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. For orders shipped outside of the continental United States please allow 6-8 business days for delivery. 
How do I change my shipping address once my order is placed?
If you have entered an incorrect shipping address, please call us as soon as possible toll free at 1-888-580-9136 or email info@sugarpopped.com so that we can correct your address. Once your package has shipped we can not change the address that was originally provided. 
Where can I find a size Chart?

 

Women lady clothing size chart guide. Uk Usa Europe measurements

 

How do I return my purchase?

In the unlikely event you are not satisfied with your purchase we will issue a full STORE CREDIT for unused merchandise within 5 business days of delivery of merchandise. All returns require a valid return authorization number. Please email us at info@sugarpopped.com with your order number and the product(s) you would like to return. Customers are responsible for shipping cost of all returns. Shipping cost are non-refundable. We suggest shipping all returns with the United States Postal Service to avoid any conflicts with return address. If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return. 

Where do I ship my items?

All returns must be shipped to the address listed below:

Sugar Popped

P.O. Box 41181

Baltimore, MD 21203

 

How long does it take to receive my store credit?

After you have shipped your return, the processing time is 4-7 business days.