Frequently asked questions

We have multiple ways you can contact us.  Please give us acallat1-888-580-9136for questions about future or existing orders. You can also reach us byemailat  OurLive Chat is the fastest form of communication which is located at the bottom right of our website. If you are ever visiting one of oursocial mediachannels you can also send adirect messageand a team member will respond promptly.

Orders with Ground Shipping typically take between 1to 3 business days to be processed and shipped. Expedited orders placed before 12:00 (EST) will be shipped the same day. Billing and Shipping address must match and there are no exceptions.  Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

We currently offer Overnight, Express, and Standard.Orders are typically shipped within 48 hours after the order is placed, and standard Ground Shipping orders arrive in 4 to 5 business days once order is shipped. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. For orders shipped outside of the continental United States please allow 6-8 business days for delivery. 

In the unlikely event you are not satisfied with your purchase we will issue a full STORE CREDIT for unused merchandise within 7 business days of delivery of merchandise.Customers are responsible for shipping cost of all returns. Shipping cost are non-refundable. We suggest shipping all returns with the United States Postal Service or UPS to avoid any conflicts with return address. If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return.

All returns must be shipped to the address listed below:

Sugar Popped

2030 Powers Ferry RD SE

Suite #460

Atlanta, GA 30339


After you have shipped your return, the processing time is 7 business days. We will send an email with your credit.